Reference

What You Agree To When You Use c111

These terms set out the rules for your c111 account — how it works, what we expect from you, and what you can expect from us.

Account-holder agreementbKash, Nagad, Rocket deposits coveredApplies to all devicesBangladesh-region eligibilitySubject to local law

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries directly. Reach out through any of the channels below and we will respond as quickly as we can.

How These Terms Apply to Your Account

c111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on c111, you accept these terms in full. They cover everything from how you fund your wallet — via bKash, Nagad, or Rocket — to how withdrawals are verified and how your account can be suspended or closed. We may update these

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terms when our services change; we will notify you through the contact details on your account before any material change takes effect. If you continue using the platform after a notice period, that counts as acceptance. These terms do not override your rights under applicable Bangladesh
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law. Where local law restricts access to online gaming services, eligibility is determined by your jurisdiction, and it is your responsibility to check whether use is permitted where you are. We do not accept accounts from ineligible regions, and any account found to be in breach
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of eligibility rules may be closed with balances returned through the original payment method — bKash, Nagad, or Rocket — where technically possible. Disputes are handled through our support channel first; unresolved matters follow the process set out in the complaints section of these terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY

How We Protect Your Account and Data

We take the security of your account and the accuracy of these terms seriously. Here is how we handle the key areas that matter to you.

Data Handling

We collect only what is needed to run your account — your contact details, payment method records for bKash, Nagad, or Rocket, and transaction history. We do not sell your data.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze your account.

Retention Policy

We keep your account records for as long as required by applicable law. You can request a summary of your data by contacting support through your registered email.

Requesting Changes

To update your registered details or request account closure, submit a verified request through live chat or email. Changes take effect after identity confirmation.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens or uses a c111 account. Eligibility depends on your local law and the regions we serve — check before you register.

We will notify you before any material change takes effect, using the contact details on your account. Continued use after the notice period means you accept the updated terms.

If your account is closed for an eligibility breach, any remaining balance is returned through your original payment method — bKash, Nagad, or Rocket — where technically possible.

Contact our support team via email using your registered address. We will provide a summary of the data we hold on your account in line with applicable law.

Raise it with our support team first through live chat or email. If the matter is unresolved, the complaints process outlined in these terms sets out the next steps.

The same terms apply across all supported regions. However, access and eligibility depend on local law where you are located, including in Dhaka and elsewhere in Bangladesh.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use c111

Reach Us About These Terms

How We Protect Your Account and Data

Data Handling

Account Security

Retention Policy

Requesting Changes

Common Questions About These Terms

01 Who do these terms apply to?

02 Can c111 change these terms without notice?

03 What happens to my bKash or Nagad balance if my account is closed?

04 How do I request a copy of my account data?

05 What should I do if I disagree with a terms decision?

06 Are these terms different for players in Dhaka compared to other regions?

Terms & Conditions

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